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Service ?

by simon Raporoto  9 months ago

I visited the place to have something to fill my stomach, then I placed my order, when my food reached the table I realized that the side salad have lots of lettuce of which I am allergic to and ask my waitress if can be changed to something else and politely told me that she will ask on my behalf, she came back and told me that she was told that is how it should be served and asked her to call manager, the guy by the name of Masupha who claim himself as a manager came and told me that there is nothing he can do though I am still gonna pay what I have ordered. We had a long chat with him and he is not a hotelier person, can not listen to customer complaints, he was so rude with bad attitude, I think he need more training on customer service.
Masupha failed to meet my requirements, he wanted me to eat what I was supposed to not eat, in future wimpy must consider its customers diatery requirements, and must make sure we are happy with the service we are getting.

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